BELLINGHAM, WA – (KGMI.com) Customers of Lumen could be seeing a check in the mail after an investigation found the company to be in violation of the emergency health and safety moratorium during the pandemic.

AG Bob Ferguson has announced Lumen (formerly known as CenturyLink) broke the law when they disconnected phone service from over one thousand Washington customers between March 2020 and Sept. 2021.

As a result, the telecommunications giant will have to pay just over $700 for each disconnection, with former customers receiving a check and current customers getting a credit on their bill.

On top of the fine Lumen must also provide proof that all reconnection and late fees charged to more than 35,000 customers during the pandemic have been reimbursed.

Checks are expected to be sent out by Feb. 10.